Refund policy
Faceless Video Kit · last updated 26 October 2026
The web app (app.facelessvideokit.com)
Full refund within 7 days, if you haven’t started a video. Ask within 7 days of a payment, and if no video has been started on your account since that payment, we refund it in full and the credits it added are removed. After 7 days, payments are not refundable.
No refund once a video has used credits. Each video uses AI services that we pay for the moment it runs, so once any video has been started (credits held or used), plan payments and top-ups are not refundable.
Unused credits. Credits are not cash and are not paid out. Unused plan credits roll over into the next month, up to one month’s worth. Top-up credits don’t expire while you have a plan; if it ends they’re kept for 6 months and come back if you resubscribe. Whatever a video doesn’t use goes back to your wallet automatically.
A video that stops. If a video stops before it’s finished, you’re charged only for what it had already used, and the rest of what was held for it comes back to your wallet. If a fault on our side wasted your credits, write to us. A video left waiting for your answer closes itself after 6 days, and what was held for it comes back.
Cancelling. Cancel your plan any time from your Whop account. You keep your plan’s credits until they lapse and you won’t be charged again. Top-up credits are kept for 6 months after your plan ends.
The downloadable Kit (Mac or PC)
Bought the downloadable Faceless Video Kit? Its refund window is 7 days from purchase.
How to ask
Email help@facelessvideokit.com from the email on your Whop account, or ask from your Whop account. Refunds go back to the card you paid with, through Whop.